1. Who these terms are with
These terms are between you (the homeowner or occupant arranging the install) and TV Mount Works, a small trades workshop operating from the address listed on your job sheet.
By replying "yes" to a job sheet, paying a deposit, or letting us in for a visit, you confirm you've read these terms and agree to be bound by them.
2. The job sheet
Every job sheet we send is a flat figure for the work described, calculated from the photo and notes you provided. The figure on your sheet is the figure on your invoice — we don't bill for surprises.
If the on-site reality is meaningfully different from what we scoped from your photo (a hidden steel stud, plaster-on-lath behind drywall, a screen larger than was described), we stop, explain what we've found, and offer you the choice of:
- Accepting a revised flat figure before any further work happens.
- Cancelling at no charge if you'd rather not proceed.
- Doing only the part of the job that fits the original sheet.
Job sheets are valid for thirty days from the date we send them.
3. Booking and arrival
A booking is confirmed when you choose a slot from those we offer and we reply confirming the date and a 90-minute arrival window. The installer texts the narrower estimate at the start of the band on the morning of.
If you need to reschedule, please give us at least 24 hours' notice so we can offer the slot to someone else. Inside 24 hours, we'll do our best to find a new slot but cannot always promise the same week.
4. Cancellations
You can cancel up to 24 hours before the arrival window with no charge. Inside 24 hours, a small $35 dispatch fee covers the reserved van slot. If we've already arrived and the install can't proceed for reasons outside our control, half the quoted figure applies.
If we need to cancel — illness, road closure, supply problem — we tell you as early as possible, refund any deposit in full, and give you priority on the next available slot.
5. Payment
Payment is due by bank transfer, card, or cheque within seven days of the invoice (sent the same evening as the install). No deposit is required for jobs under $500; larger jobs ask a third upfront once you accept the sheet.
Late payment more than thirty days after the invoice may incur statutory interest as permitted by law. We'd much rather you wrote to us than ignored a reminder.
6. The signed job sheet & 12-month warranty
Every install is covered by a twelve-month workmanship warranty from the date your signed job sheet says. If anything we did fails inside that window — the mount loosens, our cable run develops a fault, a patched cut-out cracks — we come back and put it right at no cost.
Your copy of the signed sheet is your warranty document. Keep it; quote it if you ever need to claim. The workshop binder holds the matching copy.
The warranty does not cover the screen itself, brackets that fail through manufacturer defect (you have your own warranty for those), damage from building movement, or third-party modification after we leave.
7. Our responsibility
We carry public liability insurance to cover damage to your home caused by our work. If anything goes wrong, we show you, explain it, and put it right — by repair, replacement, or refund.
Our total liability for any single visit is capped at the value of the work done or $5,000, whichever is greater, except where the law does not allow such a cap (death or personal injury caused by negligence, for example, is uncapped).
8. Your part
For us to do our best work, please:
- Be present (or have an adult present) for the install.
- Keep small children and pets a safe distance from the work area.
- Make sure we can reach the wall and an outlet without moving heavy furniture.
- Tell us about any unusual wall construction you already know of, before the visit.
9. Photographs we take
We sometimes take a photograph of the finished install for our own job-sheet binder. We will never use a photograph publicly without your written permission. If you'd rather we didn't take one, please tell the installer on the day and they won't.
10. Governing law
These terms are governed by the law of the jurisdiction in which the workshop is registered. If we have a dispute we can't settle by conversation, it will be heard in the courts of that jurisdiction.
11. Changes to these terms
We may update these terms occasionally. The version that applies to your booking is the one in force on the date we sent your job sheet. We always tell you in writing if anything substantive changes.
12. Getting in touch
Questions, disputes, or just a chat about a clause: workshop@tvmountworks.online. We answer in plain language, within five working days.